The company is no longer in business. But you can still find some Carter technical support information on this site. Go here for more info.
You might have followed an old link or bookmark. All of the old non-Carter content from the steelguitar.com and steelguitarinfo.com sites has been preserved and is available here, but it's been organized into more logical categories. Use the dropdown navigation menus on the main page of steelguitar.com to locate the subject you're looking for.
Okay, it doesn't happen often but we've occasionally messed up a link or two and maybe the one you clicked on was one of those extremely rare instances. Either that or the toroidal diffusion arm became decoupled from the turbo encabulator. It could happen.